Legal & Support

Important information and help resources

We're here to help you through your healing journey. If you have questions, concerns, or need assistance:

Contact Information

Email: support@thepetlossclub.com

Response Time: Within 24 hours during business days

Hours: Monday - Friday, 9am - 5pm MST

When Contacting Support, Please Include:

  • Your registered email address
  • A clear description of your issue
  • Screenshots if reporting a technical problem
  • Your device type (iPhone, Android, Desktop)

Common Issues We Can Help With:

  • Technical problems and bugs
  • Account access and login issues
  • Billing and subscription questions
  • Content moderation concerns
  • General questions about features