Legal & Support
Important information and help resources
We're here to help you through your healing journey. If you have questions, concerns, or need assistance:
Contact Information
Email: support@thepetlossclub.com
Response Time: Within 24 hours during business days
Hours: Monday - Friday, 9am - 5pm MST
When Contacting Support, Please Include:
- Your registered email address
- A clear description of your issue
- Screenshots if reporting a technical problem
- Your device type (iPhone, Android, Desktop)
Common Issues We Can Help With:
- Technical problems and bugs
- Account access and login issues
- Billing and subscription questions
- Content moderation concerns
- General questions about features