Support

The Pet Loss Club

We're here to help. Whether you have a question about your account, a technical issue, or just need some guidance, don't hesitate to reach out.

Contact Us

Email: jaydek@thepetlossclub.com

We aim to respond to all messages within 2–3 business days. Please include a brief description of your issue and the device you're using (iPhone, Android, etc.) so we can help you as quickly as possible.

Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are managed through Apple or Google, not through the app directly.

  • iPhone/iPad: Go to Settings → your name → Subscriptions → The Pet Loss Club → Cancel Subscription.
  • Android: Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → The Pet Loss Club → Cancel.

How do I delete my account?

Email us at jaydek@thepetlossclub.com with the subject line "Delete My Account" and we will permanently delete your account and all associated data within 30 days.

I forgot my password. How do I reset it?

On the sign-in screen, tap "Forgot password?" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

My app is crashing or not loading. What should I try?

  • • Force-quit the app and reopen it.
  • • Check that your internet connection is working.
  • • Make sure your app is updated to the latest version in the App Store or Google Play.
  • • If the issue continues, email us at jaydek@thepetlossclub.com with your device model and iOS/Android version.

Can I use the app on multiple devices?

Yes. Sign in with the same account on any device and your data will sync automatically.

Is my journal and letters private?

Yes. Journal entries and letters are private to your account only. They are never visible to other members or moderators.

I was charged but can't access premium features. What do I do?

First, try restoring your purchase — go to the app's paywall screen and tap "Restore Purchases." If that doesn't resolve it, email us at jaydek@thepetlossclub.com with your Apple ID or Google account email and we'll look into it right away.

Crisis Resources

The Pet Loss Club is a peer support community, not a mental health service. If you are in crisis or experiencing thoughts of self-harm, please reach out to a professional:

  • 988 Suicide & Crisis Lifeline — call or text 988 (US/Canada)
  • Crisis Text Line — text HOME to 741741 (US)
  • Emergency Services — call 911 (US) or your local emergency number

Last updated: January 2026

The Pet Loss Club — jaydek@thepetlossclub.com